At Apollon Nutrition, we are committed to getting your order to you as quickly and efficiently as possible. Please review our shipping policies below.
WHEN DO WE SHIP YOUR ORDER?
- Orders are processed and shipped Monday through Friday (excluding holidays).
- Orders placed before 2:00 PM (EST) Monday through Friday will ship the same day.
- Orders placed after 2:00 PM (EST) or over the weekend will be shipped on the next business day (Monday).
- In rare cases, if a product is out of stock or on backorder, you will be notified on the product page, cart page, and in your confirmation email.
If you purchase a product on backorder, shipping may take longer than usual. If you have any concerns about your order, please email us at customercare@apollonnutrition.com
WHERE ARE WE SHIPPING FROM?
All orders are shipped from our U.S.-based warehouse. If you are located in the United States, you can expect delivery within a few business days after your order is processed and shipped.
HOW ARE SHIPPING RATES DETERMINED?
Shipping rates depend on the shipping method selected at checkout and the total weight of your order. To calculate your shipping cost:
1. Add your desired products to the shopping cart.
2. Go to your cart and select "Check Out."
3. Enter your email and shipping address.
4. Available shipping options and rates will be displayed.
SHIPPING OPTIONS & RATES
Domestic (U.S.) Shipping:
- Flat Rate Shipping: $9.95 for orders under $99 (7-8 business days transit time).
- Free Shipping: Available for all orders $99 and above.
- Expedited Flat Rate Shipping: $29.95 (2-3 business days transit time).
International Shipping (United Kingdom & United Arab Emirates):
- Varies by Weight and Destination: cost will appear in cart total
- Important Notice: Apollon Nutrition is not responsible for any lost packages, VAT, import duties, or additional customs charges. The purchaser assumes all risks and responsibilities for international shipments.
Please note that Apollon Nutrition cannot guarantee specific shipping times, as delays may occur due to customs processing or carrier service disruptions.
DO WE SHIP TO YOUR COUNTRY?
Apollon Nutrition proudly serves international customers in the United Kingdom and United Arab Emirates. ensuring a secure and professional purchasing experience.
If you are a member of the U.S. Military we are happy to ship to APO, FPO, and DPO addresses.
I ENTERED THE WRONG ITEM OR SHIPPING ADDRESS – CAN I CHANGE IT?
Our fulfillment team processes orders quickly to ensure prompt delivery. If you need to change your order, please do so before clicking "Complete Order."
After your order is placed:
- We cannot modify or cancel your order once it has been processed.
- If an incorrect shipping address was entered, and the package has already shipped, you will need to contact the address recipient or wait for the package to be returned to our fulfillment center. If the package is returned, we can reship it to your correct address or issue a refund for the product cost (shipping charges are non-refundable).
- If an incorrect product/flavor was selected, and the order has already shipped, we cannot make changes. Once received, you may contact Customer Support to discuss return/exchange options (return shipping costs apply).
Apollon Nutrition is not liable for any losses due to incorrect details provided by the customer. Refunds for missing orders due to incorrect addresses are not guaranteed.
HOW ARE SHIPPING DAYS CALCULATED?
Shipping days refer to business days (Monday-Friday) and do not include weekends or holidays.
MY ORDER SAYS "DELIVERED," BUT I HAVEN'T RECEIVED IT. WHAT SHOULD I DO?
If your tracking information shows "Delivered," but you have not received your package, please take the following steps:
1. Check around your property—carriers may leave packages in a secure location.
2. Ask family members or neighbors if they accepted the package on your behalf.
3. If you live in an apartment complex, check with your leasing office, front desk, or parcel locker.
4. Contact your local post office or carrier with your tracking number for further assistance.
If you have followed these steps and still cannot locate your package, please reach out to our Customer Service Team at customercare@apollonnutrition.com