RETURN POLICY

 

RETURN POLICY

Apollon may accept returns of merchandise purchased directly from Apollon through the Site only when all of the following conditions are satisfied:

• The merchandise must be received by Apollon within 30 days of your purchase, no returns will be accepted after this time period.
• You must provide your Purchase Order number as received when your order was placed through the Site.
• Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging
• Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if purchased through www.apollonnutrition.com and for which the product is unopened, including all appropriate packaging

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

To start a return, you can contact us at customercare@apollonnutrition.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customercare@apollonnutrition.com. 

PROMOTIONAL ITEMS RETURN POLICY

All sales are FINAL on any promotional items sold on www.apollonnutrition.com. Please make sure that you have read the Return Policy in detail before making any purchases on www.apollonnutrition.com.

All reimbursements will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.